Returns & Exchange

RETURNS due to material defects.

Bunk House Kids ships only quality items and we are confident that you will be delighted with your purchases. However in the unlikely event that items arrive damaged or that you choose to return undamaged goods, the following terms and conditions apply.

  
As our shipments are insured for their full value, you will not incur any charge for returning damaged goods.

 
In the event that damage is not noticed while the freight carrier representative is present, you have 2 business days to notify us of a problem.  We will review your damage notification and if approved,  you now have 5 business days to give the item to the freight carrier to be returned, in its original packaging.

We reserve the right to either repair or replace damaged parts or provide monetary compensation for minor, cosmetic defects.

The goods shall become the property of the Purchaser at the time it arrives at your front door. If delivery is prevented by difficult access, wrong information or if the Purchaser wrongfully fails to arrange to receive the delivery,  any damage or costs incurred following delivery or attempted delivery shall be the responsibility of the purchaser.

RETURNS of Undamaged Goods (ONLINE ORDERS ONLY)

If  you choose not to keep the merchandise that you have ordered on-line, you may return it within 14 days under the following conditions:
 
1. The item(s) must be returned in the condition in which they were received – unused  and in the original packaging.  In the event that any damage is identified - please advise us before returning the item(s)

2. Upon arrival of returned item(s) at the warehouse, the item(s) will be examined. In the event the item(s) are deemed to have been damaged by you, you may be charged up to the full price of the item(s).

3. When the warehouse receives your item(s) and after passing an appropriate inspection.. We will refund your account less original shipping and insurance. The cost to return the undamaged goods is the responsibility of the purchaser.

CANCELLATION OF ON-LINE ORDERS

Orders for in-stock items may be cancelled, up to, but not including the day that they are scheduled to ship out from our warehouse.

IN-STORE ORDERS

Our policies for returns and cancellations for orders made in person in our store are not the same as our on-line policies. The order is not subject to cancellation as all sales are final.

LIMITATIONS

Natural variation in grain and colour, knots, pitch pockets, hairline cracks in the finish, over/under spraying are not considered defects in workmanship and are not covered in warranty.