Shipping & Handling

HOW WILL MY ORDER SHIP?

Most of our furniture items are larger and/or heavier than UPS, Fed Ex and similar shippers will accept. Therefore for outside of the Greater Toronto Area (GTA) most items are shipped by a freight carrier and provide ‘Curbside Dropoff’ service.

If you live in the Greater Toronto Area (GTA),  you have the option to use our Delivery and Assembly Service, our In-House Dropoff Service, or our Curbside Dropoff Service.

A) CURBSIDE DROP-OFF

Curbside Dropoff service means that  the item(s) will be delivered onto your driveway or loading dock in their boxes.

The cost will depend on your location.

For Toronto and the Greater Toronto Area, the cost starts at $100.

Freight carriers generally deliver on weekdays during working hours . It is your responsibility to arrange to meet the shipper at the delivery address at the arranged time.  Once your order arrives in the area, a representative from the shipping company will call you to arrange the delivery. 

Please see What if my order arrives damaged or defective? below for important information

In the event that you are unable to arrange for someone to meet the freight carrier, undeliverable items will be stored locally at your expense.

B) DELIVERY AND ASSEMBLY SERVICE (Greater Toronto Area only)

We provide a delivery and assembly service for the GTA. This services includes placement in the room of your choice, assembly by an experienced delivery team.Teams also remove all packing materials.

The cost starts at $200 for the City of Toronto. The cost for the GTA outside of Toronto such as Brampton, Oakville, Mississauga, Richmond Hill, Markham, Newmarket, KIng City and Pickering is $250 - 300 (the specific rate will be provided after ordering, based on your distance from our warehouse). Your order is not final until you have received a guaranteed shipping rate and you have agreed to it.

US, INTERNATIONAL SHIPPING

This will depend on location.

WHEN WILL MY ORDER ARRIVE?

Bunk House Kids makes every effort to ensure every item is in stock and ready for immediate shipment. However, occasionally we will run out of an item. We will inform you of this situation.

CAN I PICK-UP MY ORDER?

Pick ups are available at our warehouse showroom during store hours.  We do need advance notice in order to get your order ready and to inform you whether our warehouse/delivery staff are available to assist you in loading the furniture.  

Due to the nature of furniture shipped in cartons, we are not always able to completely unpack cartons for inspection. Make sure that your vehicle is large enough to transport your new furniture. We cannot assist you in the securing of your furniture.

What if my order arrives damaged or defective?

All goods are warranted free of material defects. It is the responsibility of the purchaser to personally verify that the item(s) have been delivered undamaged.

If damage is found, indicate this on the freight bill.  Contact us immediately at info@bunkhousekids.com, so that we can arrange for a replacement piece to be shipped to you as soon as possible.

If you are unable to inspect the goods while the representative is still present make sure that the person present marks the freight bill  "unable to inspect on delivery". Do not discard any packaging material until you have inspected all items. Failure to inspect the items while the freight representative is present can make damage claims more difficult.

Defective parts will either be replaced, repaired or if applicable, you will be eligible for a price discount. We will make every effort to satisfy your needs.